At the Panoramai AI Summit, Frederic Lafleur-Parfaite, specializing in knowledge acceleration and human-centered innovation with large international financial institutions including the World Bank, delivered strategic insights on AI as partnership rather than replacement. His experience developing AI-powered tools and innovation hubs provided frameworks for amplifying human expertise while ensuring organizational sustainability.

AI Partnership Philosophy

« First we need to consider AI as a partner and not necessarily as the ones going like to replace our jobs or do everything. So we need to be able to amplify our expertise, amplify the expertise of employees. » Frederic positioned AI as capability enhancement rather than workforce substitution.

Expertise Scaling Discovery

Through support ticket analysis, Frederic revealed critical organizational insights: « Only 3 people actually solve 60% of very complex support tickets. » This discovery enabled systematic expertise capture and organization-wide knowledge scaling through searchable systems.

Personalized Learning Implementation

Frederic advocated against one-size-fits-all approaches, emphasizing that learning preferences vary significantly across individuals. He demonstrated how AI can provide tailored learning experiences for employees who may feel inadequate or reluctant to share knowledge with colleagues.

Volunteer Champion Strategy

« Very often what we need is for the employees like don't put a mandate for AI but mostly have volunteers and those volunteers are going to be your champions within the organizations. Especially when their colleagues see they are like they can go home earlier because they finish their report earlier as well. »

Innovation Hub Development

Through World Bank collaboration, Frederic created innovation entities partnering with employees to solve specific problems while ensuring continuity and sustainability. These hubs demonstrate practical approaches to AI integration that maintain human involvement and organizational knowledge retention.

Investment Balance Framework

Frederic provided specific guidance for AI implementation budgeting: « For any AI implementations, for every dollar that or France, that, that while investing in AI, then put at least 50 cents towards learning and change management. »

Knowledge Capture Automation

Frederic advocated for seamless knowledge capture through recording and transcription of panels, meetings, and informal feedback, making expertise searchable without additional burden on busy employees.

Key Achievement: Frederic demonstrated how AI can amplify rather than replace human expertise, positioning financial institutions and large organizations to scale knowledge effectively while maintaining employee engagement and organizational sustainability through strategic investment in change management and personalized learning systems.